Effective September 1, 2026
Bought credits you haven’t spent? Write to us within 14 days and we’ll refund them.
AU PLAYS sells W, a service usage credit applied to your account through a license key and webhook as soon as your payment completes. W is consumed inside your account for optional premium features. It is not currency, has no cash value, and cannot be transferred between accounts.
Because W is delivered to your account immediately, please read this policy before purchasing.
If you have not spent any of the W from a purchase, you can request a full refund of that purchase within 14 days. We will refund it to your original payment method.
Partially used purchases may be refunded on a pro-rata basis at our discretion, based on the W remaining from that purchase.
W that has already been consumed is non-refundable, because the service it paid for has been delivered. This does not affect any refund rights you have under the law of your country.
Bonus or promotional W issued at no charge is never refundable, as no payment was made for it.
Email support@auplays.com with:
We aim to reply within 3 business days. Approved refunds are issued through Lemon Squeezy and typically appear on your statement within 5–10 business days, depending on your bank.
Purchases are processed by Lemon Squeezy, our payment processor and merchant of record. Lemon Squeezy may also issue refunds under its own buyer terms, independently of this policy.
If you believe a charge is wrong, please contact support@auplays.com first. We would much rather fix it directly than have you go through a chargeback, which takes considerably longer to resolve.
Nothing in this policy limits rights you have under the consumer law of your country. Where you have a statutory right of withdrawal for digital content — for example, in the EU or UK — that right applies as provided by law. Note that in many jurisdictions this right ends once digital content is supplied with your prior express consent and your acknowledgement that the right is lost on delivery.
Questions about refunds? Contact support@auplays.com.